About us

The Global Service Jam is a Non-Profit activity organized by an international network of service design afficinados, who all share a common passion for growing the field of service design and customer experience.

Initiators: Markus Hormess and Adam Lawrence of Work•Play•Experience

Patrons: EDO the Experience Design Organisation, and Work•Play•Experience

Global Theme Council:

The Global Theme Council will decide the Theme for the Jam. We would like to thank them:

• Patti Hunt, Huddle Design (Melbourne Jam, Australia)
• Ja Eun (Joanne) Kim, UX practitioner & TEDx organiser (Seoul Jam, Korea)
• Bengi Turgan, Istanbul Technical University & Bilende (Istanbul Jam, Turkey)
• Markus Hormess & Adam Lawrence, WorkPlayExperience (Nürnberg Jam, Germany, & GSJ11HQ)
• Kleber Puchaski, Feel the Future & Parana State University (Curitiba Jam, Brazil)
• Joel Van Dyke, Freeman & Major Architects (Greenville Jam, USA)

We'd like to thank the following for giving us so many ideas and so much input in the early days of this project. We hope you'll stay on board...

• Mario Giudici and Daniel Hunziker (EDO, Switzerland ) http://www.edolounge.org/
• Adam Lawrence und Markus Hormess (Work•Play•Experience, Germany) http://www.workplayexperience.com/en
• Nico Morelli, Associate Professor, Aalborg University (Denmark) http://nicomorelli.wordpress.com/
• Bob Jacobson, formerly Malmö University (Sweden) http://www.linkedin.com/pub/dir/Bob/Jacobson/
• Eva-Karin Anderman (SVID, the Swedish industrial design foundation, Sweden) http://www.svid.se/English/
• Lauren Currie and Sarah Drummond (Snook, UK) http://www.wearesnook.com/
• Jason Cooper (Smallfish, UK) http://wenovski.ning.com/page/smallfish-connecting

Jase Cooper also generously designed our "Jam jar" logo.  Thanks Jase!

You can contact the Jam organisation team via:

adam@workplayexperience.com